OUAFP's Response to COVID-19

Updated: Mar 23


(3/19/2020) -- LATEST OFFICIAL STATEMENT:

Once Upon A Fairytale Parties has been closing monitoring the COVID-19 pandemic for the past several weeks. After governmental officials and the Center for Disease Control (CDC) set new principals and guidelines, OUAFP responded by closing and canceling party and event bookings for two-weeks (March 16-28, 2020). The two-week party and event closure ensured the health and safety of the general public and staff members. Today, Governor Roy Cooper (D-NC) announced a new executive order for the state of North Carolina as well as new information from the Center for Disease Control (CDC) this morning. As a result, Once Upon Fairytale Parties has decided effective immediately to cancel all party and event bookings until Friday, May 1, 2020. The thirty-eight-day closure (March 23-May 1, 2020) will continue to ensure the health and safety of the general public and staff members. OUAFP takes this matter very seriously, with prayer and discussion. Customer Service (Magical Helpers), is still OPEN. OUAFP's Magical Helpers will still be answering all questions, emails, Private Messages, social media points, phone calls, and texts during the thirty-eight-day closure. Also, OUAFP is now offering a LIVE Video Calling package for $19.00. Consumers are able to book select time slots and select a princess/character, and the video service (FaceTime or Skype) all for $19. The LIVE video chat package will be inclusive and allow your child/children to ask the princess all the questions they want from the comforts of home! Additionally, OUAFP is ramping up its successful newest event, #LIVEwith on Facebook and Instagram LIVE. These LIVE events are 100% FREE and offer children a moment to see their favorite princesses!

Once Upon A Fairytale Parties understands that these decisions are not easy for any person or family. OUAFP's mission during this time is to still add #MoreMagic to everyone's lives. Whether this is a consumer having a one-on-one inclusive video call or joining in on OUAFP's #LIVEwith events on social media, OUAFP will bring magic and light into a world of darkness. Philippians 4:6-7❤







PREVIOUS STATEMENTS:

(3/19/2020) -- OUAFP has enacted the "COVID-19 Policy". See Below:

Once Upon A Fairytale Parties has enacted the “COVID-19 Policy” effective March 11, 2020. The COVID-19 Policy is in effect until further notice. The policy reflects refunds during the COVID-19 pandemic in the United States of America.

POLICY: If the party/event holder or any of the attendees come down with COVID-19, the holder must request to cancel the party/event. The holder must provide documentation that they themselves or any of the attendees have COVID-19 in order to not receive a booking cancellation fee. Failure to do so will reflect in the “every day” policies below. In the event where any of OUAFP performer(s) or staff member(s) come down with COVID-19, the party/event will be canceled with no penalty against the party/event holder. A full refund will be given. If and when Once Upon A Fairytale Parties enacts a closure due to COVID-19, all parties and/or events during that time will receive an automatic full refund. Note, any parties and/or events that are outside of the closure time, are NOT canceled. The holder agrees to both the COVID-19 Policy and the “everyday” refund policy (listed below). The holder should also continue to check Once Upon A Fairytale Parties’ website for the latest updates and statements concerning parties and events during the pandemic.

(3/18/2020) -- All parties and events are canceled now through Saturday, March 28, 2020. "LIVE with ELSA" is still on as planned for Friday at 2 PM on Facebook and Instagram. OUAFP's LIVE video calling package is still in the works at the moment. Please read all of the information below for complete details on the Response to COVID-19.

The health and safety of our Customers and Staff have and always will be a priority at Once Upon A Fairytale Parties. Over the past few weeks, OUAFP made the difficult decision to cancel the 4th Annual Princess Easter Egg Hunt due to COVID-19 (Coronavirus). This decision was based on information provided by the CDC and WHO, as well as being consulted by other health officials. Today, Once Upon A Fairytale Parties is announcing effective Monday, March 16, 2020, 5 PM EST that all parties and events will be canceled through Saturday, March 28, 2020. This two-week party and event closure will ensure the health and safety of the general public and staff members. OUAFP will still be open answering all questions, emails, Private Messages, social media points, phone calls, and texts during the two-week party and event closure. Again, our customer service (Magical Team) will still be open during the two-week party and event closure. On Saturday, March 28, 2020, OUAFP will evaluate its next steps in the response to COVID-19. Please stay tuned to OUAFP's website (onceuponafairytaleparties.com) and all of OUAFP's social media pages. Please read below for some very exciting news during the party and event closure.


Even during this party and event closure, OUAFP will still bring magic to the Triad and country. On Friday, March 20, 2020, at 2 PM EST, OUAFP will host its first-ever virtual Facebook LIVE and Instagram LIVE party with Elsa❄! This LIVE video party will be 100% FREE, and anyone will be able to join Elsa and ask her questions. Elsa will also sing some songs and introduce her newest dress from her latest movie, FROZEN 2. OUAFP asks for everyone to mark their calendars for Friday, March 20, 2020, at 2 PM. You can join the FREE Facebook LIVE and Instagram LIVE on OUAFP's social media profiles (Facebook: facebook.com/ouafptriad Instagram: @onceuponafairytaleparties).


Lastly, due to the party and event closure, OUAFP understands children's wishes may not come true to see and talk with their favorite princess over the next two weeks. OUAFP is not going to permit that to happen. Starting Wednesday, March 18, 2020, OUAFP will be re-launching its LIVE video chat package*. You will be able to book select time slots and select a princess/character, and the video service (FaceTime or Skype) all for $20. The LIVE video chat package will be inclusive and allow your child/children to ask the princess all the questions they want from the comforts of home! Be sure to visit onceuponafairytaleparties.com/pricing on Wednesday to book a slot to video chat with a princess one-on-one.


*The LIVE video chat package will only be offered during the closure of parties and events (3/16/2020-3/28/2020).

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