(8/26/2020)-- LATEST OFFICIAL STATEMENT
As you may know, Once Upon A Fairytale Parties has now been closed for nearly six months (163 days) due to the COVID-19 Pandemic. During the six month closure, OUAFP has offered LIVE Video Calling Packages, Magical Drive-By, and free virtual videos/events. Today, Once Upon A Fairytale Parties is announcing that it will remain closed until further notice. In addition to continuing the closure until further notice, OUAFP will suspend all booking services, Princess Perks Sign Up (New Members), and new virtual events until re-opening. Please rest assured, Once Upon A Fairytale is NOT closing its doors for good, this is temporary until OUAFP can safely and legally re-open its parties and events division. OUAFP has built an FAQ below to answer common questions about the suspension of services until further notice. Also, our Magical Helpers (Customer Service) is still open! We are here for you. Lastly, all COVID-19 Policies remain in full effect until further notice. If you have any questions, we ask that you email our temporary address by emailing firstname.lastname@example.org. You can also fill out the contact form by clicking here.
Will I be able to book any of the LIVE Video Calling Packages?
No, all packages, including LIVE Video Calling, are suspended until the re-opening of OUAFP's parties/events division.
Will I be able to book the Magical Drive-By Package?
No, all packages, including Magical Drive-By, are suspended until the re-opening of OUAFP's parties/events division.
Will I be able to book any of the Princess and/or Fairy Packages?
No, all packages are suspended until the re-opening of OUAFP's parties/events division.
Can existing Princess Perks Members access their account?
Yes! Existing/current Princess Perks Members can access their account by simply signing in on our website. Just click on the Rewards button in the header.
Note, some benefits are not available currently to existing members, please refer to the COVID-19 Policies Page for further details.
Why can I not join Princess Perks?
We are doing this due to the current benefit exclusions. Due to our temporary closure and COVID-19 Policies, Members do not have full access to their account and benefits. Therefore, we feel it is best to re-open sign ups once OUAFP re-opens its parties/events division to ensure proper access to benefits.
Can I still view packages, characters, etc?
Yes! Everyone will still have full access to our website. We encourage you to browse our website and think about your next party when it is safe to do so! You just will not be able to book a package or sign up for Princess Perks.
I still have questions about the suspension. What do I do?
We understand this temporary charge maybe confusing! We want to help! Our Magical Helpers (Customer Service) is still standing by 7 days a week. Just email us at email@example.com, send us a message on Facebook/Twitter/Instagram, or give us a ring at (336) 847-8559. We'd be glad to answer your questions.
(6/2/2020)-- LATEST OFFICIAL STATEMENT
➡ 8/6/2020 UPDATE: Once Upon A Fairytale Parties continues to remain closed until further notice. LIVE Video Calling and Magical Drive-By Packages continue to remain available. OUAFP's Customer Service (Magical Helpers) also remains open to assist the public with any questions or booking needs. Since the last update (6/23), Governor Cooper has required masks for the entire state of North Carolina. Under the mandate, OUAFP is required to follow the ruling, including customers. OUAFP has updated the statement below in which originally stated Mayor Nancy Vaughan's mask mandate. Please see below for the Latest in OUAFP's Response to COVID-19.
➡ 6/23/2020 UPDATE: Today, Mayor Nancy Vaughan of the City of Greensboro announced a mandate for face masks until further notice. *CORRECTION: Governor Cooper (D-NC) has now issued a mask mandate for the entire state of North Carolina, in which OUAFP will now follow. To comply with the mandate, Once Upon A Fairytale Parties is requiring effective immediately face masks to be worn at Magical Drive-By bookings. Face Masks are to be worn by both the customer(s) and OUAFP staff (princesses too) at ALL Magical Drive-By bookings. Face Masks do not need to be worn during LIVE Video Calls, as they are not held in-person. Note, OUAFP is still closed until further notice for its parties/events division. Please see below for complete restrictions on Magical Drive-By and more details on OUAFP's Response to COVID-19.
As you may know, Once Upon A Fairytale Parties has now been closed for nearly three months (79 days) due to the COVID-19 Pandemic. During these past few months, OUAFP has offered FREE LIVE events (#LIVEwith), FREE virtual singalongs, FREE virtual storytime, FREE virtual Q&A with princesses, and LIVE Video Calling Packages at an industry low price. OUAFP has also launched a FREE streaming and activities service, Princess+Plus for the community. While providing the community #MagicTogether offerings during the hardship, OUAFP has deeply missed the in-person interaction. While our parties/events division remains closed until further notice, Once Upon A Fairytale Parties is happy to announce its first step in re-opening to the public! OUAFP's first step in re-opening will be called "Stage 1", in which we have listed complete details of Stage 1 below.
Beginning Thursday, June 4, 2020, OUAFP will begin to offer the Triad's first princess drive-by service for your little one! Customers will be able to book one of over twenty different princesses/characters, and have a princess drive up to your house all for a low price of $45.00*! The princess will always remain in the car and will sing, answer questions, talk, wave, and blow kisses to your child! To comply with the Governor of North Carolina's Executive Order, NCDHHS, and the CDC there will be a few restrictions for the drive-by which are all listed below. OUAFP is thrilled to begin a soft reopening in the Triad and begin bringing #MagicTogether back in person while maintaining and respecting social distancing.
Lastly, Once Upon A Fairytale Parties looks forward to the day where Imagination, Gatherings, and Wishes will resume together. #MagicTogether has never been more important, and by starting Stage 1 of re-opening, this is one-step closer to Imagination, Gatherings, and Wishes resuming together. OUAFP understands that it is still difficult not to be able to hold in-person parties/events, but OUAFP hopes "Magical Drive-By" and "LIVE Video Calling" packages are one step closer to fulfilling a sense of togetherness. We are in this TOGETHER. Philippians 4:6-7❤
Customers can choose only one (1) princess for the drive-by.
Customers must agree with a new COVID-19 Contract/Waiver (provided during booking form). Also known as COVID-19 Contract Version 1.0.
OUAFP will only service Winston-Salem, Greensboro, High Point, Jamestown, Kernersville, and Oak Ridge. *Any other city/town not listed will have a travel fee added (fee amount depends on driving distance).
OUAFP Princess will remain in the car at all times.
OUAFP Princesses are required to wear a face mask.
Family members are required to wear a face mask. Exemptions Apply.
Customers must maintain six feet (6ft) social distancing from OUAFP's car. Customers may not get up close to the car for any reason, including to take a picture. Social distancing is strictly required between the princess and any family member.
Note, customers are encouraged to practice social distancing between one another in their yard but can do so per their discretion.
Customers can only have a total of ten (10) people outside for the drive-by.
Stage 1 Re-Opening
ALL in-person parties/events are still canceled. OUAFP's parties/events division remains closed until further notice.
Begin offering the "Magical Drive-By" package. Allowing a princess to greet and sing from their car all from a social distance. See package for complete details. Restrictions apply.
Continue offering LIVE Video Calling Packages starting at $19.00
Continue offering FREE Facebook LIVE stream events (#LIVEwith) and other virtual offerings for free.
Customer Service (Magical Helpers) remains open under normal business hours.
COVID-19 Policy remains in effect.
COVID-19 Policy - Payment remains in effect.
COVID-19 Policy - Princess Perks remains in effect.
COVID-19 Contract Version 1.1 goes into effect beginning Tuesday, June 23, 2020, at 3:00 P.M. EST. The contract only applies to the "Magical Drive-By" package.
➡ 5/20/2020 UPDATE: Today, Governor Roy Cooper (D-NC) announced North Carolina will enter Phase 2 on Friday, May 22, 2020, at 5:00 P.M. Per the Governor's orders and restrictions within Phase 2, Once Upon A Fairytale Parties will remain closed indefinitely. The continued closure continues to ensure the health and safety of the community and staff members. This means that all parties/bookings until further notice are canceled until Once Upon A Fairytale Parties re-opens. Please see below as the same guidelines apply.
Once Upon A Fairytale Parties has continued to closely monitor the COVID-19 pandemic for the past few months. Since May 16th, OUAFP has remained closed and canceled all parties and events since then to better help prevent the spread of COVID-19, along with the following guidance by the Centers for Disease Control (CDC) and governmental officials.
Today, Governor Roy Cooper (D-NC) announced an extension to Stay-at-Home Executive Order. The order continues all existing restrictions/guidelines through May 8th, 2020. When the executive order ends, the State of North Carolina will enter three phases over an X number of weeks. With the extension of the Stay-at-Home Executive Order and continued restrictions within the phases, Once Upon A Fairytale Parties has decided effective immediately to be closed until further notice. The continued closure continues to ensure the health and safety of the community and staff members. This means that all parties/bookings until further notice are canceled until Once Upon A Fairytale Parties re-opens. Please email Once Upon A Fairytale Parties if you have questions about an upcoming party. NOTE, the closure does NOT affect any virtual bookings (LIVE Events on social media, LIVE Video Calls, etc.). OUAFP will continue to have Customer Service (Magical Helpers) open. Unfortunately, OUAFP at this moment does not know when we will be able to re-open. OUAFP will continue to watch and monitor the Governor's guidelines. OUAFP will re-open at the appropriate timing and per the orders set by the Governor.
Even though OUAFP's parties and events division remains closed until further notice, OUAFP offers industry-leading virtual offerings at very affordable pricing or FREE in some cases. OUAFP offers a LIVE Video Calling package for $19.00. Consumers can book select time slots and select a princess/character, and the video service (FaceTime or Skype) all for $19. The LIVE video chat package will be inclusive and allow your child/children to ask the princess all the questions they want from the comforts of home! Also, OUAFP's #LIVEwith on Facebook events will continue weekly. These LIVE events are 100% FREE and offer children a moment to see their favorite princesses!
Once Upon A Fairytale Parties continues to understand that these decisions are not easy for any person or family. OUAFP's mission during this time is to still add #MoreMagic to everyone's lives. OUAFP asks for you to bring light during this darkening time by sharing photos and videos on social media with the hashtag, #MagicTogether. Remember, Imaginations, Gatherings, and Wishes will return #Together. We are in this TOGETHER.
(3/19/2020) -- STATEMENT:
Once Upon A Fairytale Parties has been closing monitoring the COVID-19 pandemic for the past several weeks. After governmental officials and the Centers for Disease Control (CDC) set new principals and guidelines, OUAFP responded by closing and canceling party and event bookings for two-weeks (March 16-28, 2020). The two-week party and event closure ensured the health and safety of the general public and staff members. Today, Governor Roy Cooper (D-NC) announced a new executive order for the state of North Carolina as well as new information from the Center for Disease Control (CDC) this morning. As a result, Once Upon Fairytale Parties has decided effective immediately to cancel all party and event bookings until Friday, May 1, 2020. The thirty-eight-day closure (March 23-May 1, 2020) will continue to ensure the health and safety of the general public and staff members. OUAFP takes this matter very seriously, with prayer and discussion. Customer Service (Magical Helpers), is still OPEN. OUAFP's Magical Helpers will still be answering all questions, emails, Private Messages, social media points, phone calls, and texts during the thirty-eight-day closure. Also, OUAFP is now offering a LIVE Video Calling package for $19.00. Consumers can book select time slots and select a princess/character, and the video service (FaceTime or Skype) all for $19. The LIVE video chat package will be inclusive and allow your child/children to ask the princess all the questions they want from the comforts of home! Additionally, OUAFP is ramping up its successful newest event, #LIVEwith on Facebook and Instagram LIVE. These LIVE events are 100% FREE and offer children a moment to see their favorite princesses!
Once Upon A Fairytale Parties understands that these decisions are not easy for any person or family. OUAFP's mission during this time is to still add #MoreMagic to everyone's lives. Whether this is a consumer having a one-on-one inclusive video call or joining in on OUAFP's #LIVEwith events on social media, OUAFP will bring magic and light into a world of darkness. Philippians 4:6-7❤
(3/19/2020) -- OUAFP has enacted the "COVID-19 Policy". See Below:
Once Upon A Fairytale Parties has enacted the “COVID-19 Policy” effective March 11, 2020. The COVID-19 Policy is in effect until further notice. The policy reflects refunds during the COVID-19 pandemic in the United States of America.
POLICY: If the party/event holder or any of the attendees come down with COVID-19, the holder must request to cancel the party/event. The holder must provide documentation that they themselves or any of the attendees have COVID-19 in order to not receive a booking cancellation fee. Failure to do so will reflect in the “every day” policies below. In the event where any of OUAFP performer(s) or staff member(s) come down with COVID-19, the party/event will be canceled with no penalty against the party/event holder. A full refund will be given. If and when Once Upon A Fairytale Parties enacts a closure due to COVID-19, all parties and/or events during that time will receive an automatic full refund. Note, any parties and/or events that are outside of the closure time, are NOT canceled. The holder agrees to both the COVID-19 Policy and the “everyday” refund policy (listed below). The holder should also continue to check Once Upon A Fairytale Parties’ website for the latest updates and statements concerning parties and events during the pandemic.
(3/18/2020) -- All parties and events are canceled now through Saturday, March 28, 2020. "LIVE with ELSA" is still on as planned for Friday at 2 PM on Facebook and Instagram. OUAFP's LIVE video calling package is still in the works at the moment. Please read all of the information below for complete details on the Response to COVID-19.
The health and safety of our Customers and Staff have and always will be a priority at Once Upon A Fairytale Parties. Over the past few weeks, OUAFP made the difficult decision to cancel the 4th Annual Princess Easter Egg Hunt due to COVID-19 (Coronavirus). This decision was based on information provided by the CDC and WHO, as well as being consulted by other health officials. Today, Once Upon A Fairytale Parties is announcing effective Monday, March 16, 2020, 5 PM EST that all parties and events will be canceled through Saturday, March 28, 2020. This two-week party and event closure will ensure the health and safety of the general public and staff members. OUAFP will still be open answering all questions, emails, Private Messages, social media points, phone calls, and texts during the two-week party and event closure. Again, our customer service (Magical Team) will still be open during the two-week party and event closure. On Saturday, March 28, 2020, OUAFP will evaluate its next steps in the response to COVID-19. Please stay tuned to OUAFP's website (onceuponafairytaleparties.com) and all of OUAFP's social media pages. Please read below for some very exciting news during the party and event closure.
Even during this party and event closure, OUAFP will still bring magic to the Triad and country. On Friday, March 20, 2020, at 2 PM EST, OUAFP will host its first-ever virtual Facebook LIVE and Instagram LIVE party with Elsa❄! This LIVE video party will be 100% FREE, and anyone will be able to join Elsa and ask her questions. Elsa will also sing some songs and introduce her newest dress from her latest movie, FROZEN 2. OUAFP asks for everyone to mark their calendars for Friday, March 20, 2020, at 2 PM. You can join the FREE Facebook LIVE and Instagram LIVE on OUAFP's social media profiles (Facebook: facebook.com/ouafptriad Instagram: @onceuponafairytaleparties).
Lastly, due to the party and event closure, OUAFP understands children's wishes may not come true to see and talk with their favorite princess over the next two weeks. OUAFP is not going to permit that to happen. Starting Wednesday, March 18, 2020, OUAFP will be re-launching its LIVE video chat package*. You will be able to book select time slots and select a princess/character, and the video service (FaceTime or Skype) all for $20. The LIVE video chat package will be inclusive and allow your child/children to ask the princess all the questions they want from the comforts of home! Be sure to visit onceuponafairytaleparties.com/pricing on Wednesday to book a slot to video chat with a princess one-on-one.
*The LIVE video chat package will only be offered during the closure of parties and events (3/16/2020-3/28/2020).