As Once Upon A Fairytale Parties' party/event divisions remain closed until further notice, OUAFP offers now two (2) LIVE Video Calling packages. With these virtual packages comes new policies related to COVID-19. The COVID-19 Policies also apply to the party/events division even though they are currently closed. OUAFP wants to note that the COVID-19 Policies are in effect immediately until further notice and will continue to stay in effect when OUAFP re-opens its party/events decision. Please read over the COVID-19 Policies below, they are also now placed within all Booking Contracts and Princess Perks Terms & Conditions.
Once Upon A Fairytale Parties has enacted the “COVID-19 Policy” effective March 11, 2020. The COVID-19 Policy is in effect until further notice. The policy reflects refunds during the COVID-19 pandemic in the United States of America.
POLICY: If the party/event holder or any of the attendees come down with COVID-19, the holder must request to cancel the party/event. The holder must provide documentation that they themselves or any of the attendees have COVID-19 in order to not receive a booking cancellation fee. Failure to do so will reflect in the “every day” policies below. In the event where any of OUAFP performer(s) or staff member(s) come down with COVID-19, the party/event will be canceled with no penalty against the party/event holder. A full refund will be given. If and when Once Upon A Fairytale Parties enacts a closure due to COVID-19, all parties and/or events during that time will receive an automatic full refund. Note, any parties and/or events that are outside of the closure time, are NOT canceled. The holder agrees to both the COVID-19 Policy and the “everyday” refund policy (listed below). The holder should also continue to check Once Upon A Fairytale Parties’ website for the latest updates and statements concerning parties and events during the pandemic.
*COVID-19 POLICY - PAYMENT:
Once Upon A Fairytale Parties has enacted the “COVID-19 Policy - Payment” effective May 1, 2020. The “COVID-19 Policy – Payment” overrides the current Booking Contract Payment Policy.
POLICY: The party/event holder must pay via online (Once Upon A Fairytale Parties’ website) or through a digital payment system (PayPal or Venmo) only. Paying via check or cash via the mail or in-person is no longer allowed. The party/event holder must pay in full; deposits are no longer allowed. Payments using OUAFP’s website can be made with a credit or debit card (VISA, MasterCard, American Express, and Discover). The COVID-19 Policy – Payment is in effect until further notice.
*COVID-19 POLICY - PRINCESS PERKS:
Once Upon A Fairytale Parties has enacted the “COVID-19 Policy - Princess Perks” effective May 1, 2020 // REVISED June 22, 2020.
POLICY: Effective immediately until further notice, Princess Perks Members will no longer be eligible for 1.5% Back nor be able to use Perks on top of any package nor receive Member-Only pricing. This applies to ALL packages (Princess, Fairy, Special, LIVE Video Calling, LIVE Party Video Calling, Magical Drive-By). OUAFP is also turning off any Perks that have an expiration date for the time being (meaning, the Perks will NOT expire for the time being). Once Perks are permitted to use again, any Perk that has an expiration date will be given a new expiration of 5 months. Members should also continue to check Once Upon A Fairytale Parties’ website for the latest updates concerning 1.5% Back, Perks, and Member-Only Pricing.
POLICY: Effective July 1, 2020, Magical Helpers Priority will return to Princess Perks Members. All Terms & Conditions, including operating hours/closings, etc, will remain in place with the re-opening of Magical Helpers Priority. Terms & Conditions can be found by visiting onceuponafairytaleparties.com/princessperksterms.